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Safety & Comfort
01
- We disinfect grooming tables, tubs, and all high-contact surfaces after every pet.
- Tools (blades, scissors, brushes, combs) are cleaned and sanitized between clients.
- Fresh towels and capes are used for each pet.
- We maintain proper ventilation and keep the drying area clean to prevent overheating and reduce airborne hair and dander.
If a pet arrives with signs of infection or parasites, we pause the service and discuss the safest next steps — not because we “don’t want to,” but to protect your pet, our team, and other pets.
1.2
- We work calmly and without rushing — using gentle, secure handling, taking breaks, and adjusting to your pet’s comfort level.
- We never “push through” fear. If we notice high anxiety, we pause, change our approach, and can split the service into shorter steps if needed.
- Upon request, we note key details in your pet’s profile: triggers (fear of the dryer, paws, face), what helps them relax, and any behavior cues.
If a pet is aggressive or panicking, we’ll be honest about what’s safe to do today — and what should be rescheduled or broken into multiple visits for everyone’s safety.
1.3
We always assess matting during check-in and explain the safest options:
- gentle brushing (only if it can be done humanely)
- partial mat removal
- a safe “shorter” haircut when mats are tight or severe
- If brushing could cause pain or damage the skin, we choose the safest, most comfortable option — usually a shorter cut.
- Severe matting or heavy coats may require extra time. We’ll confirm any additional time/fees upfront, so there are no surprises.
If your pet gets tired or stressed, we may recommend splitting the grooming into two visits for a calmer, safer experience.
02
- Please let us know in advance if you need to cancel or reschedule. This helps us keep a calm pace and provide safe, unrushed care.
- If you arrive late, we may need to shorten the service or reschedule your appointment if it impacts our schedule.
- No-shows (missed appointments without notice) may require a deposit to book your next visit.
2.1
- We kindly ask for at least 24 hours’ notice to cancel or reschedule your appointment.
- Last-minute changes affect our schedule and may force us to rush — and we never rush grooming. Keeping a calm pace is part of keeping pets and groomers safe.
- Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Late Arrivals
- Please arrive on time for your scheduled check-in.
- If you are running late, please call or text us as soon as possible.
- A grace period of 10–15 minutes may be available depending on the day’s schedule.
- If you arrive late, we may need to:
- shorten the service to stay on schedule, or
- reschedule your appointment if we can’t complete the service safely within the remaining time.
- No-Shows
- Missed appointments without notice (“no-shows”) may require a deposit to book your next visit.
- Repeated no-shows may result in booking limitations.
- Deposits (If Applicable)
- For select services (large breeds, severe matting, or extended appointments), we may request a deposit to reserve your time.
- Emergencies
- We understand that emergencies happen. If something unexpected comes up, please contact us — we’ll do our best to help.
2.2
- Mats aren’t “just tangles” — they pull on the skin, can hide irritation, and may cause injury if removed aggressively.
- We will not perform any grooming that causes your pet significant pain or distress.
- If matting is tight or severe, we may recommend the most humane option — typically a shorter haircut.
- If dematting is possible and safe, it may require additional time and fees. We will confirm any extra time/charges with you in advance.
- In some cases, we may ask you to sign a consent form for the chosen approach to keep everything clear, honest, and transparent.
07
- To help protect pets, clients, and our team, we may require certain vaccinations (such as rabies). If vaccinations are required, we will specify which ones and whether proof is needed
- If fleas or ticks are found during your pet’s visit:
- we will notify you right away
- we may pause the service, or continue only after we agree on a safe treatment plan
- a sanitation/treatment fee may apply (if applicable)
- If we notice signs of a contagious skin condition, we may recommend rescheduling and asking for a veterinarian’s guidance first — to protect your pet, other pets, and our staff.
